Love's Travel Stop in New Baden, IL Open now

Reviews about Love's Travel Stop

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  March 26, 2020, by Larry Millsaps
  I stopped for fuel on Oct 11 2017 at Noon 12PM parked close to the store facing the store, and there were many people present. We were in a RV and my wife suggested that we eat prior to traveling further. A middle aged man approached us and represented himself as the manager and stated that a trucker had just hit a jackpot in Loves Travel Stop and was giving everyone a $50.00 bill for lunch, and since he was the manager he knew this was legit. I exited my vehicle and was robbed at 12:30 PM in the middle of their parking lot. I was assaulted although not hurt all of my money was stolen, I chased the individuals into the Loves Travel Center asked the cashiers if they didn't have security as i had just been robbed and was informed that yes they did have but he was on the lawnmower mowing. They did call the police reviewed the video and I identified 5 of the eight criminals. Store Manager was not the individual that was involved, but I wanted to make sure the police received the video of the criminals so i called Loves Customer service 3 times and was transferred repeatedly and then hung up on. Sent 2 emails and have still not heard one word from Loves, not even a "Are you alright". Not saying that Loves is involved but they sure aren't part of the solution. Only cash registers and aisle ways are filmed nothing in the parking lot for our safety not even the pumps are video recorded. So beware for sure your life could be in danger and i promise you will have no concern from Loves Travel Stops. By the way Store Manager and Police were very nice, but Loves could care less for you or your safety